I recently hired Mr. Willy De Castro, the owner of Specialized Floor Care Services, Taunton, MA to clean and restore a marble bathroom countertop and marble floor. He did an outstanding job. The countertop and floor look brand new. I also had a large tile floor cleaned where the grout had been stained. He also did an outstanding job cleaning this floor. Willy is very professional and takes pride in his work. I highly recommend him and his company for any floor cleaning services.
Ms. McCarthy, Quincy, Massachusetts
I looked to find a contractor to fix an issue with my tiled shower. After checking with several companies, I felt most at ease with Willy at Specialized Floor Care Services due to his professionalism, his expert knowledge of probable causes, his specialty of working with tiled shower repairs, and all the positive BBB reviews. This past Monday, Willy came and performed the work. Willy did an outstanding job identifying the shower drain weep hole being clogged, fixing the shower drain and replacing the caulk with epoxy grout. In fact, of all the companies I checked with, Willy was the only one who had thought of the weep hole clog issue, which turns out to be completely true when the work was performed and the issue was clearly visible. As it turned out, the builder had done a horrible job where the weep holes in the tiled shower drain was completely cover by concrete. Willy masterfully removed the top tiles surrounding the drain and worked diligently removing enough of the concrete to expose the shower drain and weep holes. It was very impressive to see how well the shower drain and weep holes were finally exposed despite the concrete being extra hard with the builder having used the wrong concrete mix proportion when making the mud bed. Once the drain and weep holes were exposed, pebbles were filled in. The tiles and drain were then put back into place. It was truly high quality workmanship. One can see Willy was working to do things right with no shortcuts. I truly appreciated his efforts. On the grout work, Willy removed the old moldy caulk from both horizontal and vertical surfaces. Those were replaced with epoxy grout. All the epoxy grout lines look neat, straight and well done. This includes both horizontal and vertical surfaces. The other contractors I spoke with said they don’t do epoxy grout on vertical surfaces because they claimed it was not possible since epoxy grout is runny and thus it can’t be done on vertical surfaces. It was never an issue with Willy and the epoxy grout line came out terrific. Willy stayed upstairs in the master bathroom the whole time watching the epoxy grout lines until the epoxy grout has sufficiently dried. His attentiveness and watching it until the job is truly done absolutely ensured how well the epoxy grout came out, even on vertical surfaces. I would not hesitate to use Specialized Floor Care Services again. Willy is a true professional, polite and honest. One surely feels at ease with Willy on the job. Many thanks to Willy for his help with our tiled shower repair project.
Mr. Yip, Grafton, MA
March 20, 2014
We really want to Thank You for a job well done. My wife and I were so frustrated with the haze left on the granite floor, that we were actually considering tearing it up and starting again. We were so impressed with the quality of your work. It enhanced the look of our granite floor to showroom quality. We couldn’t be more pleased.
Mr. and Mrs. Carey, Massachusetts
I can’t believe how wonderful my limestone kitchen floor looks. I never thought anyone could get the grout clean again. And the stone looks as good as the day it was installed; the same with the marble vanity. And the new grout in the master shower makes it look shiny and new.
Many thanks for discussing my options at length and all your efforts to restore my floor, vanity and shower to its former luster.
Jamestown, Rhode Island
I want to express my appreciation for your restoration work in our bathroom, removing the acid (CLR!) etching from the limestone floor and counter and the stain as well. I am so pleased with the outcome and would happily recommend you to anyone who needs their stonework repaired and maintained.
I look forward to seeing you in the future.
Ms. Weyand, Cape Cod, Massachusetts
After moving recently into our new house, our upstairs shower began leaking into our kitchen. My husband did some extensive research and came across many positive reviews online for Specialized Floor Care Services. Willy came out to diagnose the problem and gave us a very reasonable quote for the work that had to be done. Willy replaced our shower pan and re-tiled our shower floor. The work came out beautiful! Willy was so great to work with…great attention to detail and an all around nice guy. I would highly recommend Specialized Floor Care Services. Thanks Willy!
This document serves as a testament to the services as well as the materials used by the company Specialized Floor Care Services Co.
The services performed, were not only professionally performed, but they were accomplished within a timeline established and in a fashion acceptable to the agreement. The actual end result had been more than the expectations in our agreement.
The communication skills and follow up were also executed beyond that of the majority of subcontractors.
I recommend the services provided by Specialized Floor Care Services Co., [especially by Willy] to anyone seeking a professional clean, polished + tile installation + grouting to anyone seeking top quality workmanship.
Mr. Wlodarski, Rhode Island